What the outreach revealed
People often needed a clearer first step.
Many people did not know what type of legal, tax, benefits, business, or government-form help they needed. They might have had a notice, deadline, dispute, injury, family problem, tax concern, or business obligation without knowing which category, portal, or professional was appropriate.
At the same time, attorneys and other professionals needed better ways to present accurate information about their services and connect with people whose needs actually matched their experience.
